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Terms of Use

Last updated on 28 July, 2025

The present document, “Terms of Use” (hereinafter the “Terms”), consists of terms governing the relationship between Pitchmont OÜ (hereinafter “the Company”, “Pitchmont”, “we,” “our”) and you (hereinafter the “User,” “you,” “your”) to your access to the website https://pitchmont.com/ (hereinafter “the Website”).

Please read these Terms carefully before accessing and using the Website. By accessing and using the Website, you represent that you understand, accept, and agree to be bound and comply with these Terms, Privacy Policy, and any policies, rules, or modifications provided by the Company that form the essential part of these Terms.

IF YOU DISAGREE WITH THESE TERMS, PLEASE DO NOT USE THE COMPANY’S SERVICES AND THE WEBSITE.

1. GENERAL PROVISIONS

1.1 Interpretation

The words of which the initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

For the purposes of these Terms:

“Company” refers to Pitchmont OÜ (17246981), which operates the Website and offers the Services.

“Customer” shall mean the user who places an Order and pays for the Company’s Services.

“Deliverables” shall mean the results of the Services provided hereunder, including, but not limited to, customised presentations, content slides, templates, text materials, graphics, illustrations, infographics, branding assets, brochure designs, logo designs, any objects of copyright, all related documentation, and other innovations of any kind that the Company may create, plan, develop or implement in practice during the provision of the Services hereunder.

“Order” shall mean the User’s request, which may contain details, instructions, and requirements for the Services the Company shall provide.

“Service” shall mean the services the Company offers through the Website.

“Terms of Use” or “Terms” shall mean these Terms, which, along with any other policies, rules, or modifications provided by the Company, form the entire agreement between the Company and the User regarding using the Website and the Services.

 “User” shall mean an individual, a company, or other legal entity on behalf of which such individual is accessing or using the Website.

 “Website” refers to https://pitchmont.com and its subdomains.

1.3 Acknowledgment

These Terms of Use govern your access to and use of our Website and Services and form the agreement between you and the Company. By accessing and using our Website and Services, you acknowledge that your use is conditioned on your acceptance of and compliance with these Terms of Use.

These Terms apply to all visitors, users, and others who access or use our Website and use our Services.

You also acknowledge that your access to and use of our Website and Services is subject to your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy outlines the procedures for collecting, using, and disclosing your personal information when you use our Website and our Services. Please review our Privacy Policy carefully before using the Website and the Services.

1.4 Eligibility

To use our Website and Services, you represent and warrant that you are at least 18 years old or have the right, authority, and capacity to enter into these Terms and to abide by all of their terms and conditions.

When using our Website and Services, you represent and warrant that you have the right, authority, and capacity to accept these Terms and comply with all their conditions.

If you are accessing our Website and our Services on behalf of a company, entity, or organisation (collectively, the “entity”), you represent and warrant that: (i) you are an authorised representative of the entity with authority to bind it to these Terms; (ii) you have read and understood these Terms; and (iii) you agree to these Terms on behalf of the entity. All references to “you” in these Terms of Use also refer to that entity.

1.5 Changes to these Terms

We reserve the right, at our sole discretion, to change, update, modify, supplement, or replace these Terms at any time to enhance the quality of our Services and ensure compliance with legal requirements. The updated version of the Terms will take effect as soon as it is posted on the Website.

We will notify you of any changes at least 15 days before their effective date unless otherwise required by law. This notice will be published on the Website. However, it remains your responsibility to review the Terms regularly. If you disagree with such changes, you have the right to refuse to receive our Services and stop using our Website within 15 days. Continued use of our Website and Services after changes come into force will indicate your agreement to be bound by the revised Terms. You agree to periodically review the Terms to be aware of any such changes.

If any of the terms and conditions of these Terms of Use, or any future modifications thereto, are unacceptable to you, you must discontinue the use of our Website and Services.

The information and materials on the Website may be modified, removed, or discontinued at any time at our sole discretion, without prior notice to you. You acknowledge that such changes may affect the use, functionality, or value of the Website. You agree that we will not be liable if, for any reason, all or part of the Website is modified, removed, discontinued, restricted for Users, or unavailable at any time or for any duration, or if such changes or unavailability impact the use, functionality, or value of our Website and Services.

2. OUR SERVICES

2.1 Who we are

Pitchmont is a professional agency dedicated to helping businesses, marketers, educators, and individuals create high-quality, tailored presentations. We specialise in designing presentations using PowerPoint, Google Slides, Keynote, and other professional tools with an emphasis on presenting data and ideas clearly and effectively.

Since our founding, Pitchmont has built a strong reputation for delivering exceptional work on time while ensuring client satisfaction.

Our team consists of talented designers and copywriters who collaborate to create presentations customised to meet your unique needs. We combine creativity with technical expertise to deliver presentations that engage, inform, and inspire audiences.

2.2 The Website Functionality

When you visit our Website, you can:

  1. familiarise yourself with all the information available on the Website: 
    • our services: Presentation Redesign, Presentation from Your Content, Presentation from Scratch, Custom Design Request (creating a corporate template; redesigning brochures, preparing case studies for interviews; custom infographics; logo creation; converting PDFs into editable slides; transferring old presentations into a new corporate template; fixing technical issues with files, etc.);
    • our portfolio;
    • information about our Company;
    • the prices for our Services;
    • FAQ (everything you must know on cooperation with the Company);
  2. place an Order and pay for the Services ordered using the Order Form available on the Website; 
  3. contact us by filling out the provided form “Contact Us” or via email indicated on the Website;
  4. find сustomer feedback on cooperation with us;
  5. follow the links to the Company's social media pages on, Facebook, LinkedIn, X (ex-Twitter), Dribbble, etc.;
  6. use other functionality of our Website.

3. SERVICES DELIVERY

3.1 Order Placement

You can place an Order for our Services using the Order Form available on the Website. While making the Order, you may select the required Service (type of work), slide quantity, deadline, and additional services needed. You may also upload instructions in an appropriate text format and any possible attachments or links thereto. You can pay for the Services via payment methods available on the Website.

You may also place an Order using the Request Form on the Website. In this case, you will provide your name, email, and instructions and attach the necessary files.

All personal data provided shall be processed in accordance with our Privacy Policy. 

The User is responsible for ensuring that the information and materials provided with the Order are accurate and complete and do not infringe on the rights of third parties.

3.2 Order Confirmation

Upon receiving an Order (both through the Order or Request Form), we will review the instructions and ensure their completeness. We will contact you to confirm that your Order is being processed or to clarify any missing details.

Our communication will be primarily conducted via email, but Google Meet or Zoom calls may be arranged if needed.

Your Order is considered accepted only when you receive a confirmation.

Please note that the maximum response time for confirming or adjusting your Order is up to 12 business hours. However, we strive to respond within 1-4 business hours. If, for any reason, we are unable to meet this timeframe, we will inform you of any delays as soon as possible.

3.3 Pricing and Payment

The Website displays the current pricing for our Services. Prices reflect the cost at the time of listing. 

We reserve the right to change the price of our Services at any time. Any price changes or modifications will be posted on the Website and will become effective immediately. The Company is not required to provide any additional notice (e.g., via email or direct communication) regarding the common price changes.

If the price changes while we’re processing your Order, we’ll make sure to let you know, as explained in Section 3.4. below.

Order Placement via the Order Form

When the User places an order through the Order Form available on our Website, the total cost of our Services shall be displayed and required to be paid at the time of placing the Order unless otherwise specified.

The price depends on the number of slides, and complexity (in the Order Form you will have to choose the type either “Standard” for simple works or “Advanced” for works that require animation, data visualisation or have other technical complexity), a type of work, deadline and availability of additional services (proofreading; speaker notes, etc).

Payments for your Orders placed via the Order Form are conducted on a one-time basis, and the total amount will be charged immediately upon checkout.

You can pay through the payment methods available on the Website.

Order Placement via the Request Form

When the User places an order via the Request Form on the Website, the Company will propose the total cost of the Services ordered via email.

The Order of payment (e.g., payment schedule, instalments, or other arrangements) will be agreed upon by both parties separately via email.

Payment Provider Fees

Depending on your payment method and location, the Orders on our Website may involve additional fees imposed by payment providers (e.g., credit card transaction fees, currency conversion fees). The Company is not liable for these fees, and they are not included in the pricing for our Services listed on our Website.

By completing a transaction, you acknowledge that you are fully responsible for any additional fees from your payment provider. If needed, you agree to consult with your payment provider to understand any applicable fees before completing an Order on the Website.

The Company is not responsible for payments declined, delayed, or otherwise restricted due to the User’s non-compliance with payment provider policies or any other restrictions imposed by a provider. Any disputes regarding payment transactions processed by a payment provider must be resolved directly with the respective provider, subject to their policies.

Taxes and Charges

The price for the Order may not include all applicable taxes, fees, or other mandatory charges required under the laws of your jurisdiction. In some cases, additional taxes may be added on top of the Order price, and you are solely responsible for paying any such applicable taxes.

3.4. Amendment of the Order Price

We can't rule out the possibility that the price of an Order may be amended after it has been placed, and the Company reserves the right to request the Customer to pay the price difference or issue a partial refund, depending on the situation:

  1. If new or unforeseen conditions arise during the execution of the Order that have not been outlined at the time of placing the Order, and the Order requires more time or effort from the designer than initially anticipated. Due to factors such as increased complexity or additional requirements, the Company may request an additional payment with a clear explanation of the price difference.
  2. If the Customer requests modifications to the original Order details, including but not limited to additional services, increased complexity, or changes in the deadline, the Company may request an additional payment with a clear explanation of the price difference.
  3. If the information or materials provided by the Customer at the time of placing the Order are found to be incomplete, inaccurate, or require additional clarification, resulting in increased work or resources, the Company may increase the price to complete the Order.
  4. If the Customer in the Order Form selects the wrong type of work, deadline, or other factors affecting the pricing of the Order, the Company may either request the Customer to pay the price difference or issue a partial refund, depending on the circumstances.
  5. If the Customer wishes to leave a tip after the completion of the Order, the Company can generate a payment link or invoice for the Customer to pay the desired tip amount.
  6. In the event of other unforeseen factors or errors that impact pricing, the Company may make appropriate adjustments, including but not limited to requesting additional payments or offering refunds, based on the situation.

If an amendment to the price is necessary, the Company will promptly notify the Customer of the revised price and the reason for the adjustment.

The Customer will have the option to accept or decline the revised price. If declined, the Order may be cancelled or adjusted to align with the original price, subject to the Company’s discretion.

The amended price will only be applied upon explicit consent from the Customer. If the Customer does not provide consent within the specified timeframe, the Order may be suspended or cancelled.

We acknowledge and agree that the price amendments will not apply to Orders that have already been completed and delivered.

3.5. Order Deadlines

The Company will make reasonable efforts to deliver the completed results of the Services ordered within the agreed timeframe.

The Order shall be considered complete once the Deliverables are provided to the Customer in the agreed-upon format and within the specified deadline. If the Customer requests any additional requirements or modifications after the Deliverables have been provided, these may be subject to additional fees as set forth herein and mutually agreed upon.

When you place an Order and specify a deadline on the Order Form, we will review the Order details, including your instructions, to determine if we can meet the requested deadline. Upon receiving your payment, we will confirm whether we can fulfil the Order within the specified timeframe.

  1. If we can meet the deadline, we will proceed with an Order.
  2. If meeting the deadline is not possible, we may suggest extending the deadline, with or without partial compensation for costs, as agreed upon with the Customer.

If you do not specify a deadline when placing the Order, we will review your request and either accept the deadline you propose or offer an alternative. The Order will be processed only after both parties agree on a final deadline and payment has been made.

Any changes to the agreed-upon deadlines must be communicated and agreed upon by both parties. In cases where an extension of the deadline is requested, we will evaluate whether it is feasible and provide an updated confirmation. Any changes may involve partial compensation or other adjustments, as agreed upon by both parties.

If we are unable to fulfil the Order by the agreed deadline due to unforeseen circumstances (e.g., force majeure), we will promptly notify you. In such cases, we may offer an extended deadline or discuss alternative solutions, including possible refunds, as appropriate.

The Customer acknowledges and agrees that the Company’s ability to provide the Services depends upon the Customer’s fulfilment of their obligations, including those set out herein and additionally agreed by the parties. The Company shall not be responsible for any failure to meet deadlines or other terms of Service delivery if such failure is a result of the Customer's breach of obligations, including, but not limited to, delays in providing necessary information/materials, payment delays, etc.

3.6. Order Changes and Cancellations

The Customer may request changes to the Order before the work has commenced. Any changes after work has been started may incur additional fees.

The Customer may cancel an Order before the Company accepts it. Once an Order has been accepted and work has begun, cancellations may not be permitted, unless otherwise agreed by the parties.

The Company reserves the right to refuse to provide the Services in the following cases:

  1. inability to meet the deadline (if the scope of work exceeds our current capabilities to complete the Order within the specified timeframe);
  2. the amount paid does not correspond to the complexity of the work;
  3. insufficient resources (if at the time of receiving the Order, the Company does not have enough free resources to fulfil the Order promptly);
  4. provision of services outside the area of our specialisation (if the request includes additional services that are not part of our specialisation, such as 3D visualisation, video creation, or similar);
  5. the technical complexity of the work (if the request is technically too complicated for us to fulfil within our capabilities, or if its fulfilment may affect the quality);
  6. offensive or inappropriate request (if the request contains offensive, discriminatory, or otherwise objectionable content);
  7. unclear or contradictory instructions (if the instructions to complete the Order are too contradictory or not clear enough, and the Customer is unable to provide clarification);
  8. additional licence or resource costs (if the request involves the purchase of expensive licences (for photos, videos, fonts, infographics, icons, and other materials), software payments, or access to paid resources without the Customer's consent to cover these costs);
  9. for any other reason at the Company’s discretion.

3.7. Suspension of Work on Order

Please be aware if the Customer fails to provide the necessary information, confirmation, or answers to inquiries that are critical to starting work or creating the first draft, the Company reserves the right to:

  1. postpone the execution of the Order until the necessary answers are received;
  2. revise the agreed deadline, and the Customer will be notified;
  3. make a complete cancellation of the Order with a refund of 100% of the funds paid for the work.

The Services may be suspended until a response is received from the Customer. The Company is not responsible for delays caused by lack of communication from the Customer.

3.8. Revisions

The Customer may request revisions within 30 calendar days of receiving the final Deliverables.

We offer two free revisions, covering minor design or content-related changes based on the Customer’s initial instructions. Free revisions do not cover major changes, such as a complete style redesign or overhaul, once the initial draft has been approved by the Customer.

If the revision involves any of the following, additional costs may be incurred:

  1. significant changes after approval of the draft; or
  2. changes that deviate from the original instructions; or
  3. creation of new slides or substantial modifications to the slide structure; or
  4. other essential amendments.

The Customer will be notified of any additional costs before the revision begins.

We strive to complete the revision as quickly as possible. Revisions will typically be completed within 12-24 business hours, depending on their scope and complexity. If more time is required, the Customer will be informed about it.

Further adjustments beyond the free revisions can be made on a paid basis. We are dedicated to providing high-quality Services and ensuring complete Customer satisfaction.

Therefore, the terms for any additional adjustments will be discussed and agreed upon individually, based on the scope and complexity of the requested change.

After 30 calendar days, the Customer may still request revisions. The possibility and terms will depend on the complexity and scope of the changes requested.

4. REFUND

4.1. Eligibility for Refund

Our goal is to ensure you are entirely satisfied with the Services provided. However, if for any reason you are not, we are willing to assist you and will ensure a fair and straightforward refund process.

If you want to cancel your Order, we may discuss a 100% refund if the work has not yet begun.

Once the work has begun, we’ll assess the situation on a case-by-case basis. If you’re not satisfied with the progress, please reach out to us. We’ll offer revisions, if necessary, or provide a partial refund based on the work completed.

If your Order is not completed or Deliverables are not fully downloaded or delivered due to our fault, you are eligible for a refund, based on the work completed.

If you disagree with the revised price for your Order that may occur as set forth herein, we also reserve the right to issue a refund.

4.2. How to Request a Refund

If you’d like to request a refund, please reach out to us using our email [email protected] Here’s how to proceed:

  1. Let us know if you’d like a refund and provide any details about your Order.
  2. If the work on the Order has started, share any concerns or specific issues you’ve encountered.
  3. We'll review your request and get back to you with a solution.

4.3. Refund Exceptions

Although we’re willing to issue refunds under the conditions above, we’re unable to offer refunds when the Order has been completed and Deliverables have been provided under the agreed-upon terms, and you've accepted the Deliverables provided.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. Company’s Ownership

Our Website and all content that it contains or may contain in the future, including, but not limited to, information, services, design elements, graphic images, software, articles, thoughts, other text, photos, illustrations, audiovisual works, as well as copyrights, domain names, code, patents and/or any other form of intellectual property is and remains the exclusive property of the Company (hereinafter – the “Company’s Intellectual Property”) or owned by third parties who have granted the Company the right to use their intellectual property objects.

All trademarks, logos, brand names, service marks, trade dress, or any similar names and marks (hereinafter — the “Trademarks”) displayed on the Website are owned by the Company or third parties who have granted the Company the right to use their Trademarks and may be used only in connection with use of the Website and the Services and for no other purpose whatsoever.

All objects of intellectual property and means of individualisation on the Website are protected from unauthorised use, copying, and distribution by copyright laws, laws on the protection of trademarks, and other laws and provisions of international treaties.

BY USING THE WEBSITE OR ANY OTHER SERVICES, THE USER DOES NOT ACQUIRE ANY RIGHTS TO OWN ANY COMPANY’S INTELLECTUAL PROPERTY AND TRADEMARKS.

Without the Company's prior written permission, you may not copy any Company’s Intellectual Property contained on the Website. The use of the Company’s Intellectual Property for any purpose is strictly prohibited, without Company's express written permission.

Besides, you are prohibited from using Trademarks without the express, written permission of the Company or other licensor. You shall not remove, modify, or copy the Company’s or any third-party’s Trademarks accessed through the Services.

Neither these Terms nor your use of the Website or the Services convey or grant to you any rights: (i) in or related to the Website or the Services except for the limited licence granted below; or (ii) to use or reference in any manner Company’s or other licensor’s trademarks, logos, brand names, services marks, or trade dress or any similar names and marks.

5.2. Licence to Access and Use the Website

Subject to your compliance with these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable, revocable, non-sublicensable licence and right to access and use the Website and the Services for personal or internal business purposes, as permitted by these Terms, to order the Services available thereon, and as well as to access content directly related to the Website and the Services.

5.3. User-Generated Content

If you submit any content to the Website, including but not limited to reviews, comments, or suggestions (the “User’s Content”), you grant the Company a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable licence to use, reproduce, display, modify, distribute, and otherwise make available such User’s Content in connection with the Website’s functionality and promotion. You represent and warrant that you have all necessary rights to grant this licence and that your User’s Content does not infringe on any third-party rights.

5.4. Licence to Use the Deliverables

The Company shall submit the Deliverables to the Customer after the completion of the Services provision by uploading them to the cloud data storage agreed upon by the parties or sending them by e-mail.

Ownership of Final Work

Upon full payment for the Services rendered, the Company transfers (assigns) to the Customer all intellectual property rights and the Customer acquires full ownership of the final, completed version of Deliverables created by the Company upon the Customer’s Order. This transfer of ownership includes all rights to use, modify, and distribute the final Deliverables for the Customer’s purpose and the exclusive right to permit or prohibit any use, rights for a remaking of Deliverables without limitation in time and area of use, including rights both currently existing and which may exist in the future.

Ownership of Drafts and Preliminary Work

Any drafts, sketches, concepts, or incomplete versions of the work, as well as any raw materials or background assets (such as templates or assets created during the development process), remain the intellectual property of the Company unless otherwise agreed in writing. The Customer may not use, copy, or distribute these materials without prior written consent. If the Customer has requested access to drafts or work-in-progress materials, a limited, non-exclusive licence will be granted for the purpose of review and feedback. This licence does not transfer ownership of these materials to the Customer.

This provision outlined above shall not apply if the Customer has made 100% prepayment.

Retention of Rights

If the project is terminated, the Order is cancelled, or the Customer fails to make the final payment, the Company retains ownership of all Deliverables and work completed up until that point. In such cases, the Customer will not have the right to use, distribute, modify, or otherwise make use of the materials unless otherwise agreed.

5.5. Use of Deliverables and Customer Logo for Advertising Purposes

The Company may request permission from the Customer to use the final Deliverables and the Customer’s logo for marketing and promotional purposes, such as showcasing the work on the Company’s website, portfolio, and social media. The Customer’s approval is required for each instance of use, and permission may be revoked in writing at any time. The logo will be used in accordance with the Customer’s brand guidelines.

5.6. Rights to Materials Provided by the Customer

The Customer retains all rights, ownership, and interest in any materials (including but not limited to documents, images, logos, or other intellectual property) provided to the Company to render the Services to the Customer. The Company is granted a limited, non-exclusive licence to use these materials solely for the completion of the agreed-upon Services and as necessary to perform an Order.

The Customer warrants that all materials provided to render the Services do not infringe the rights of third parties, including but not limited to copyrights, trademarks, privacy rights, or any other intellectual property rights. In the event of any violation of this warranty, the Customer shall be fully responsible for any claims, damages, or expenses arising from the use of such materials. The Company shall not be held liable for any infringement of third-party rights or any consequences resulting from the use of the materials provided by the Customer.

5.7. Use of Third-Party Resources

The Company may use materials from third-party services (e.g., Shutterstock, Unsplash, Freepik, Pexels, Flaticon, etc.) or other materials that constitute the intellectual property of third parties to provide the Services and complete an Order hereunder. The Company assures that it will only use such materials for commercial purposes in accordance with their respective licensing terms.

However, while the Company makes reasonable efforts to ensure that the Deliverables comply with the terms of these licences and do not infringe third-party rights, the Customer acknowledges that they are solely responsible for any violations of these licenses or third-party rights arising from the Customer’s use or modification of the Deliverables, including any alterations made at the Customer’s discretion.

5.8. Intellectual property infringement

We respect the intellectual property rights of others. We make every effort to consider and respond to claims related to the content posted on the Website or received through the Services that may infringe copyright or other intellectual property rights of others.

If you are a copyright owner, or authorised on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place on the Website or through the Services, please submit your notice in writing to the attention of our representative via email [email protected] and include in your notice a detailed description of the alleged infringement. The request will be considered by the Company's representative within a reasonable time.

6. PROHIBITED USE OF THE WEBSITE

Please comply with all applicable local, state, national, and international laws and regulations regarding the use of the Website and the Service.

You also acknowledge and agree that you will not use the Website and the Services to (not attempt to):

  1. perform any activities related to the Website and the Services that intentionally or unintentionally violate any applicable local, state, national, or international law, regulation, or violate these Terms or any other agreement or policies regulating relations between us;
  2. intentionally or unintentionally interfere with or disrupt the proper functioning of the Website that may include using any malicious tools, such as viruses, malware, or other harmful software, to damage or compromise the Website, or to access or steal data without authorization;
  3. take actions that create an unreasonable strain on the Website’s infrastructure, such as launching denial-of-service attacks, sending unsolicited messages (spam), or any other activity that could negatively affect the performance of the Website;
  4. collect data from the Website using automated tools (such as bots or web scrapers) without proper authorisation, create fake orders, accounts or use proxy servers to bypass restrictions;
  5. upload, download, post, email, transmit, or otherwise make available any content, including through any attachments thereto, that:
    • is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful;
    • includes any material that harasses or expresses hate towards any race, ethnicity, religion, national origin, gender identity, sexual orientation, disability, age, lifestyle, or veteran status, etc.;
    • you do not have the right to make available under any law or contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships, or under non-disclosure agreements);
    • infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
    • includes any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
    • includes any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment;
    • includes info on any political candidates, parties, or organisations or using images of politicians, parties, or political organisations;
    • includes inappropriate language or numerous misspellings or grammatical errors;
  6. use the Website, the Company’s Intellectual Property, and Trademarks for any commercial purpose without obtaining our prior written consent.

6.1. Termination of Access

The Company reserves the right to terminate or restrict the User’s access to the Website and the Services at any time, without notice, for any violation of these Terms, including violations of intellectual property rights or unauthorised use of the Website and the Company’s Intellectual Property.

The Company reserves the right to restrict access to the Services and the Website under the following circumstances:

  1. Unjustified Chargebacks

    If the Customer requests a chargeback after receiving the completed work without a valid reason, and this contradicts our refund terms, we may need to limit their access to our Services.

  2. Offensive or Unacceptable Behaviour

    We strive to maintain a respectful and positive environment. Any use of offensive language, insults, or threats toward the Company, our team, or other Customers will not be tolerated. Additionally, any behaviour that disrupts the smooth functioning of our Services may result in restricted access.

  3. Violation of Our Terms

    If the User intentionally violates any of the terms outlined in our Terms of Use, Privacy Policy, or other Company’s policies, we may need to restrict their access to the Website and Services.

  4. Fraudulent Activity

    We take fraud very seriously. If we find evidence of stolen payment methods, document falsification, or any form of fraudulent activity, access to our Services will be restricted.

Please note that an access termination does not limit the Company’s ability to pursue other legal actions if necessary.

7. WARRANTIES, LIABILITIES, INDEMNIFICATION

7.1. Warranty Disclaimers

BY USING THE WEBSITE AND THE SERVICES, YOU AGREE THAT DOING SO IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE WEBSITE AND ANY DATA OR INFORMATION PROVIDED IN CONNECTION WITH THE SERVICES ARE MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS, MEANING THEY ARE PROVIDED IN THEIR CURRENT STATE AND AS ACCESSIBLE TO YOU.

TO THE GREATEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, BOTH EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND OTHER WARRANTIES RELATED TO THE USE OF THE WEBSITE. THE COMPANY DOES NOT GUARANTEE THAT YOUR USE OF THE WEBSITE, OR ANY INFORMATION OFFERED THROUGH THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, USEFUL, OR FREE FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, NOR DOES IT GUARANTEE THAT ANY SUCH ISSUES, IF THEY OCCUR, WILL BE FIXED.

WITHOUT LIMITING THE ABOVE, THE COMPANY MAKES NO GUARANTEES OR PROMISES AND EXPRESSLY DISCLAIMS ANY REPRESENTATION, THAT THE WEBSITE OR YOUR USE THEREOF WILL MEET YOUR EXPECTATIONS, ACHIEVE ANY DESIRED RESULTS, BE COMPATIBLE WITH OTHER SOFTWARE, SYSTEMS, OR SERVICES, OR COMPLY WITH PERFORMANCE OR RELIABILITY STANDARDS.

THE COMPANY DOES NOT PROVIDE ANY WARRANTIES OR UNDERTAKE ANY OBLIGATIONS EXCEPT AS REQUIRED UNDER APPLICABLE LAW FOR YOUR USE OF THE WEBSITE AND THE SERVICES.

7.2. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE WEBSITE AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY WILL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR OTHER INFORMATION, BUSINESS INTERRUPTION, OR LOSS OF PRIVACY, WHETHER CAUSED BY YOUR USE OR INABILITY TO USE THE WEBSITE AND SERVICES, AND REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE WERE AWARE OF OR ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES.

REGARDLESS OF ANY DAMAGES YOU MAY INCUR, THE COMPANY'S MAXIMUM LIABILITY WITH YOUR USE OF THE WEBSITE AND SERVICES WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER THAT DIRECTLY CAUSED THE DAMAGES, AND WILL NOT EXCEED THE TOTAL FEE PAID FOR THAT ORDER. IN ANY CASE, ONLY DOCUMENTED LOSSES ARE ELIGIBLE FOR COMPENSATION; LOST PROFITS WILL NOT BE REIMBURSED. THE COST OF SERVICES FOR PREVIOUS PERIODS ACCEPTED BY THE CUSTOMER IS NOT SUBJECT TO REIMBURSEMENT.

IF YOU HAVE NOT PAID ANY FEES FOR THE SERVICES, YOUR SOLE REMEDY WILL BE LIMITED TO INJUNCTIVE RELIEF, UNLESS OTHERWISE REQUIRED BY LAW, AND YOU WILL NOT BE ENTITLED TO ANY DAMAGES UNDER ANY CIRCUMSTANCES.

THE COMPANY WILL NOT BE RESPONSIBLE FOR:

  • YOUR LOSS OF OR INABILITY TO USE THE SERVICES, AS WELL AS YOUR NEED TO MAKE AMENDMENTS TO YOUR BEHAVIOUR AS A RESULT OF CHANGES TO THESE TERMS;
  • ACTIONS OR INACTIONS OF OTHER USERS AND THIRD PARTIES.

THE COMPANY SHALL NOT BE RESPONSIBLE FOR VIOLATION OF TERMS OF RENDERING OF THE SERVICES HEREUNDER IF SUCH VIOLATION RESULTS FROM THE VIOLATION OF OBLIGATIONS BY THE CUSTOMER (IN PARTICULAR, BUT NOT LIMITED TO UNTIMELY PROVIDING OF NECESSARY INFORMATION/MATERIALS, PAYMENT DELAY ETC.).

THE COMPANY SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN THE RENDERING THE SERVICES OR PERFORMANCE OF OTHER OBLIGATIONS UNDER THESE TERMS OF USE DUE TO FORCE MAJEURE CIRCUMSTANCES THAT ARE BEYOND ITS REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WAR, TERRORISM, STRIKES, EMBARGOES, GOVERNMENT ORDERS, OR ANY OTHER FORCE MAJEURE CIRCUMSTANCES.

THE COMPANY IS NOT RESPONSIBLE FOR THE CUSTOMER'S USE OF THE DELIVERABLES, THEIR EVALUATION BY THIRD PARTIES, OR THE RESULTS OBTAINED AS A RESULT OF THEIR USE.

THE COMPANY IS NOT RESPONSIBLE FOR THE PRESENCE OF OUTDATED OR GENERATED CONTENT OR ERRORS IN THE CONTENT PROVIDED WHEN THE CUSTOMER PLACES AN ORDER BASED ON THE “PRESENTATION REDESIGN” OR “PRESENTATION FROM YOUR CONTENT” ORDER TYPE.

THE COMPANY DOES NOT PROVIDE ANY WARRANTS AND IS NOT RESPONSIBLE FOR INTELLECTUAL PROPERTY RIGHTS FOR THE MATERIALS THAT ARE PROVIDED BY THE CUSTOMER TO THE COMPANY TO RENDER THE SERVICES.

7.3. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, and employees, agents, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to (i) your use of the Services, the Website and content thereon, (ii) your breach of these Terms, or (iii) any violation of applicable laws or regulations.

8. MISCELLANEOUS PROVISIONS

8.1. Applicable Law

All matters relating to the Website and the Services or these Terms and your use of the Deliverables shall be governed by the laws of the Republic of Estonia, without regard to legal conflict provisions.

8.2. Dispute Resolution

If you have any questions to the Company regarding these Terms or certain disagreements, claims, or disputes (hereinafter — the “Disputes”) that affect the use of the Website or receipt of the Services, you agree to first try to resolve the Dispute by contacting the Company. We will use reasonable efforts to resolve such Disputes through negotiation.

All Disputes arising in connection with these Terms that cannot be resolved by negotiation shall be settled by the appropriate courts of the Republic of Estonia.

8.3. Severability and Waiver

These Terms supersede all prior agreements, discussions, and proposals related to the Website and the Services, and represent the complete agreement between you and us regarding access to and use of our Website and Services unless stated otherwise in these Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified and interpreted in a way that best achieves its original intent within the limits of applicable law, while the remaining provisions will remain in full effect.

Unless explicitly stated otherwise in these Terms, the failure to exercise any right or demand performance of any obligation under these Terms will not prevent a party from exercising that right or demanding performance in the future, nor will the waiver of a breach be considered a waiver of any future breaches.

8.4. Confidentiality

The Company acknowledges that any materials, data, documents, or other information provided by the Customer (the “Confidential Information”) shall be treated as confidential. The Company agrees to use the Confidential Information solely for the purpose of providing Services or fulfilling obligations hereunder and to implement reasonable security measures to protect its confidentiality. Information shall not be considered confidential if it meets at least one of the following criteria: (I) it was known to the Company without any restrictions before it was received; (ii) it was obtained from an independent third party who had the right to disclose it without restrictions; (iii) it became publicly available through no wrongful act of the Company; (iv) it was disclosed by the Company at the written request of a government authority legally entitled to obtain such information under applicable laws.

8.5. Separate agreement

Certain features, services, or functionalities of our Services may require you to enter into a separate written agreement with us, including but not limited to cases where sensitive information is exchanged, or when you are working on projects that require additional legal protections. This may also involve signing a non-disclosure agreement (NDA) to protect confidentiality and a separate service agreement outlining specific terms of engagement.

If a separate agreement is concluded, both the Terms of Use and the separate agreement will govern your use of the Website and the Services. In case of any conflict between the provisions of the Terms of Use and the separate agreement, the terms of the separate agreement will prevail.

The separate agreement will become effective once it is signed by both parties. Until then, the Terms of Use remain fully applicable. Any separate agreement entered into may be terminated or amended as specified within that agreement. Termination of such an agreement does not affect your obligations under the Terms of Use, unless explicitly stated otherwise.

8.6. Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit.

8.7. Term and Termination

These Terms will survive and operate as long as you continue to access the Website and the Services or use them.

We reserve the right to suspend or terminate your access to the Website and the Services at any time without notice if we determine that you have violated or are not complying with these Terms or applicable law.

All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to disclaimers of warranties and limitations of liability.

8.7. Feedback

User’s Feedback

Users may submit feedback, comments, suggestions, reviews, or other materials (the “User’s Feedback”) regarding the Website, Services, or other related matters. By submitting such User Feedback, you agree that:

  1. the content must not contain illegal, defamatory, offensive, obscene, or otherwise inappropriate material;
  2. you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable licence to use, reproduce, modify, adapt, publish, and distribute your User Feedback for any purpose, including product improvement and promotional activities;
  3. the User’s Feedback provided is your original content and does not infringe upon the intellectual property or other rights of any third party.

Customer’s Feedback on Cooperation

Customers may provide feedback on their cooperation with the Company or its representatives (the “Customer’s Feedback”). This may include testimonials, evaluations of the Services, or other related comments.

By providing the Customer’s Feedback, you grant the Company the right to:

  1. use your Customer’s Feedback in internal reviews to improve our Services and operational processes;
  2. publish your Customer’s Feedback, including your name and company (if applicable), on the Website, or case studies, without the necessity of prior approval.

Your feedback provided should be accurate, honest, and free from defamatory or misleading content.

The Company reserves the right to review, edit, or remove any feedback that violates these Terms or applicable laws.

8.9. Claims and Complaints

Our goal is to ensure your experience with our Services is positive and seamless. If you have any concerns, claims, or complaints regarding our Website or Services, please feel free to contact us on the issue. We will review your claim promptly and get back to you within a reasonable timeframe. If we require any additional information, we will reach out to you directly.

8.10. Website Support

The Company shall use commercially reasonable efforts to ensure that the Website is available for use and access, except in the case of scheduled maintenance, for which the Company will endeavour to provide advance notification on the Website.

The Company will take all possible measures to help you fix problems, defects, and errors on the Website. The Company shall use commercially reasonable efforts to respond to support requests within a reasonable timeframe and shall address (internally and externally) such support requests in a commercially appropriate manner. Support shall include, without limitation, troubleshooting system functionality, providing guidance on usage and workflow, and identifying and considering issues, which the Company prioritises, in its sole and absolute discretion, based on severity, scope, and impact.

8.11. How to Contact Us

If you have any questions related to these Terms, the Website, or rendering the Services, you can use the following details to contact us:

Pitchmont OÜ

Our email: [email protected]