Pitchmont Refund Policy
This Refund Policy (hereinafter the “Refund Policy”) outlines the conditions under which Pitchmont OÜ (hereinafter the “Company”, “Pitchmont”, “we”, “our”) processes refunds for Services purchased through our website, https://pitchmont.com/ (“Website”).
This Refund Policy is an integral part of the Terms of Use which you should refer to if you have any general issues about Pitchmont or the definitions and meanings used in this Refund Policy.
For information on privacy-related issues, please read our Privacy Policy
Please read this Refund Policy carefully before making any transactions or requesting a refund regarding our Service.
Our primary goal is to assist you through a fair and straightforward refund process.
PLEASE BE AWARE THAT THIS REFUND POLICY, IN PARTICULAR, STIPULATES THE REFUND RULES FOR CUSTOMERS WHO USE THE WEBSITE AND ARE SUBJECT TO REFUND.
NEVERTHELESS, PITCHMONT WILL MAKE REASONABLE EFFORTS TO FACILITATE YOU IN THE REFUND PROCESS AND TAKE MEASURES TO ENSURE THAT THE PROCESS WILL COMPLY WITH ALL THE WEBSITE RULES.
1. Basic Provisions
1.1. Interpretation
The words of which the initial letter is capitalized have meanings defined in the Terms of Use. The definitions shall have the same meaning regardless of whether they appear in singular or plural.
1.2. Changes to this Refund Policy
Pitchmont may unilaterally decide to amend or replace this Refund Policy. The new version of the Refund Policy shall enter into force from publication. We will notify you if any changes are planned 15 days before their implementation, unless otherwise required by applicable law, by sending a relevant notification. You agree to any amendments to this Refund Policy by continuing to access and use the Website.
However, it remains your responsibility to review the Refund Policy regularly. Amendments to the Refund Policy will be notified 15 days prior to their entry into force. If you disagree with such amendments, you have the right to refuse to receive our Services and stop using our Website within 15 days from the date of notification. Continued use of our Website and Services after changes come into force will indicate your agreement to be bound by the revised Refund Policy. You agree to periodically review the Refund Policy to be aware of any such changes.
If any of the terms and conditions of Refund Policy, or any future modifications thereto, are unacceptable to you, you must discontinue the use of our Website and Services.
2. Refund Cases
You may be eligible for a refund under the following circumstances:
2.1. Order Cancellation Before Work Commences
If you wish to cancel your Order and work on it has not yet begun, you may be eligible for a 100% refund.
2.2. Work in Progress - Case-by-Case Assessment
Once work on an Order has commenced, we will assess refund requests on a case-by-case basis. If you are not satisfied with the progress of your Order, please contact us. We will first offer revisions to address your concerns. If revisions are not sufficient, a partial refund may be provided, calculated based on the work completed to that point.
2.3. Order Not Completed or Deliverables Not Fully Provided Due to Company Fault
If your Order is not completed or not fully delivered due to our fault, you are eligible for a refund based on the work completed.
2.4. Disagreement with Revised Price
In instances where the price of your Order is amended after it has been placed, as detailed in Section 3.4 of our Terms of Use (Amendment of the Order Price), and you decline to accept the revised price, we reserve the right to issue a refund and refuse to provide Services.
3. Refund Requests
To request a refund, please contact us via email at [email protected]. When submitting your request, please include the following information:
- A clear statement indicating your request for a refund.
- Any relevant details about your Order, including the Order ID and the email address used to place the order.
- If work on the Order has started, please describe any specific concerns or issues you have encountered.
Upon receipt of your request, we will review it promptly and respond with a proposed solution.
4. Refund Exceptions
We are generally unable to offer refunds in the following situations:
4.1. Completed and Accepted Deliverables: No refunds will be issued when the Order has been completed, Deliverables have been provided under the agreed-upon terms, and you have explicitly accepted the Deliverables.
5. Important Considerations Regarding Refunds
5.1. Non-Reimbursable Costs
Only documented losses are eligible for compensation; lost profits will not be reimbursed.
5.2. Previous Periods
The cost of previously completed Orders accepted by the Customer is not subject to refund.
5.3. Payment Provider Fees and Taxes
Please note that additional fees imposed by payment providers (e.g., credit card transaction fees, currency conversion fees) are not included in our Service pricing and are your sole responsibility.
We are not liable for these fees. Similarly, the Order price may not include all applicable taxes, fees, or other mandatory charges required by your jurisdiction, and you are solely responsible for paying such taxes. These fees and taxes are generally non-refundable by Pitchmont.
5.4. Customer's Breach of Obligations
The Company shall not be responsible for any failure to meet deadlines or other terms of Service delivery if such failure results from the Customer's breach of obligations, including, but not limited to, delays in providing necessary information/materials or payment delays. In such cases, refund eligibility may be affected.
5.5. Force Majeure
The Company is not liable for any failure or delay in rendering Services due to force majeure circumstances beyond its reasonable control, such as acts of God, war, terrorism, strikes, or government orders. Refund decisions in such circumstances will be made on a case-by-case basis.
5.6. Unjustified Chargebacks
If a Customer requests a chargeback after receiving completed work without a valid reason that contradicts our refund terms, their access to our Services may be limited.
5.7. Term for submitting a request for a refund
Requests for refunds must be submitted no later than 30 (thirty) calendar days from the date of provision of the Service or completion of the Order, whichever comes first. After this period, the company reserves the right to refuse to consider the request, regardless of its validity
5.8. Limitation of Liability
Pitchmontʼs total liability to you or any third party arising out of or in connection with any Order or Service provided is limited to the total amount you paid for that specific Order. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, lost profits, lost revenues, or lost business opportunities, even if such damages are documented.
6. Processing of Refunds
Refunds, where applicable, will be processed using the same payment method used for the original transaction, or another method as agreed upon by both parties. We will endeavor to process refunds promptly, though the exact timeframe for the funds to reflect in your account may vary depending on your payment provider's policies.
7. Contact Details
If you have any questions related to this Refund Policy or our Services, please do not hesitate to contact us at [email protected].
Pitchmont OÜ